First Time Voicemail Setup
The first time you access your voice mailbox, you will be asked to
change your security code, record your name, and record a personal
greeting. Before calling, take a minute to review the following steps
so you’ll know what to expect.
1. Entering Your Mailbox
a. Call the voicemail system at x4740 (or 412-396-4740 from off-campus)
b. When the system answers, press #
c. Enter your mailbox number (4-digit extension)
d. Enter the temporary security code of 3853 (or DUKE)
2. Welcome!
The system will now play a brief introduction to get you acquainted
with using voice mail.
3. Change Your Security Code
a. Enter new security code and press # when done. This number cannot
match your extension number.
b. Re-enter your security code to confirm
c. Press # when completed
4. Record your name
a. Press 1 to begin recording. Simply state your name. Do not record
your greeting in this space.
b. Press # to end recording
c. Press # to save or press 1 to re-record
5. Record a personal greeting
a. Press 1 to begin recording and press # to end recording
b. Press # to save or press 1 to re-record greeting
c. Example: "Hi, this is John Doe . I am away from my desk or
on another line, please leave a message at the tone and I will return
your call. Thank You
d. Exit the voice mail system by pressing 99.
